Call center Agent

Riziki Source is recruiting on behalf of our employer partners for Call Center Agent roles based in Nairobi. These are full-time opportunities ideal for individuals with excellent communication skills, emotional intelligence, and critical thinking abilities who are confident handling customer interactions in a fast-paced environment. Key Responsibilities Handle inbound and/or outbound customer calls professionally. Provide accurate information on products and services. Address customer inquiries, concerns, and complaints effectively. Maintain clear, courteous, and professional communication at all times. Accurately capture and update customer information in systems. Meet performance targets such as call handling time, quality standards, and customer satisfaction metrics. Apply critical thinking and problem-solving skills to resolve customer issues efficiently. Demonstrate emotional intelligence when managing difficult conversations and customer concerns.

Must be based in Nairobi. Strong verbal and written communication skills. Good command of English (spoken and written). Not currently enrolled in school and fully available for employment. Available to work full-time, including shifts where applicable. Strong listening and interpersonal skills. Demonstrated emotional intelligence, including empathy, self-awareness, professionalism, and the ability to manage challenging customer interactions. Strong critical thinking and problem-solving abilities. Ability to remain calm under pressure and make sound decisions. Basic computer skills.